Refund policy
Return and Refund Policy
At StyleUp, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a return, you may contact us in accordance with this Return and Refund Policy.
1. Return Eligibility
You may request a return within 7 days of receiving your order if the product is:
* Damaged during delivery
* Defective or not functioning as described
* Incorrect or different from the product ordered
* Materially different from its description or specifications
* Otherwise eligible for a return or remedy under applicable Indian law
To be eligible for a return, the product should generally be unused and in its original condition, with its original packaging, tags, accessories, and documentation where applicable.
Products that have been used, damaged after delivery, altered, washed, assembled incorrectly, or otherwise damaged due to customer handling may not be eligible for return, except where applicable law provides otherwise.
2. Return Timeframe
Return requests must generally be submitted within 7 days of delivery.
To request a return, contact us at styleup770@gmail.com and provide:
* Your order number
* Name and contact information
* Reason for the return
* Photographs or videos of the product, where applicable
Requests submitted after the applicable return period may not be accepted unless required by applicable law.
3. How to Request a Return
To start a return, contact styleup770@gmail.com with your order details.
Our customer-support team may ask you to provide photographs or videos showing the product and, where relevant, the packaging.
Once your request has been reviewed, we will inform you whether the return is approved and provide return instructions where applicable.
Please do not send products back to an address unless StyleUp has provided return instructions.
4. Damaged, Defective or Incorrect Products
If your product arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.
We may request clear photographs or videos showing:
* The product
* The damage or defect
* The packaging
* The shipping label or order information
After reviewing the issue, we may offer an appropriate remedy, which may include:
* Replacement of the product
* Refund of the purchase price
* Return of the product
* Another remedy required under applicable law
For products that are damaged, defective, or incorrectly supplied, StyleUp will handle return shipping or other reasonable return arrangements as applicable and permitted by law.
5. Exchanges
Where stock is available, StyleUp may offer an exchange for an eligible product.
Exchanges may be subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate remedy.
6. Refunds
Once a return is approved and, where required, the returned product has been received and inspected, we will process the applicable refund.
Refunds are generally processed within 5–7 business days after approval.
The time required for the refunded amount to appear in your bank account or payment account may vary depending on your bank, card issuer, UPI provider, or payment gateway.
Refunds will generally be made to the original payment method used for the purchase, where possible.
7. Shipping Charges on Returns
If the return is required because the product was damaged, defective, incorrect, or materially different from what was ordered, StyleUp will generally cover the applicable return shipping cost or provide appropriate return arrangements, subject to applicable law.
For returns requested for reasons such as change of mind, incorrect size selection, or personal preference, return shipping costs may be the responsibility of the customer where permitted by applicable law and our return instructions.
Any applicable return shipping charges will be communicated before the return is processed.
8. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law.
These may include:
* Personalized or customized products
* Perishable products
* Products that cannot be returned for hygiene or health reasons after opening or use
* Products damaged due to misuse, negligence, or improper handling by the customer
* Products that have been altered or modified by the customer
* Products specifically identified as non-returnable before purchase
Nothing in this section limits any mandatory rights or remedies available to consumers under applicable Indian law.
9. Return Inspection
Returned products may be inspected before a refund or replacement is approved.
If the returned product does not meet the applicable return conditions, StyleUp may refuse the return or refund to the extent permitted by law.
Where appropriate, we may contact you with further information or evidence regarding the condition of the returned product.
10. Cancellation
You may request cancellation of an order before it has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and you may instead need to follow the applicable return procedure.
If an eligible cancellation is approved after payment has been received, the applicable refund will be processed according to this policy.
11. Refunds for Cancelled or Unfulfilled Orders
If StyleUp cancels an order because a product is unavailable, cannot be fulfilled, or cannot be delivered to the selected location, any payment already received for the cancelled order will be refunded using the original payment method where possible.
12. Fraudulent or Abusive Returns
StyleUp reserves the right to investigate suspicious, fraudulent, or abusive return and refund requests.
This may include repeated claims involving missing products, false damage claims, intentional product damage, payment abuse, or misuse of promotional offers.
We may restrict or refuse such requests where permitted by law.
13. Consumer Rights
This Return and Refund Policy is intended to operate in accordance with applicable Indian laws and regulations.
Nothing in this policy is intended to remove, restrict, or waive any consumer rights or remedies that cannot legally be excluded.
14. Contact Us
For return, replacement, or refund requests, please contact:
StyleUp
Email: styleup770@gmail.com
Please include your order number when contacting us about a return or refund.